So. You are considering setting up or expanding your business. You have probably considered the fact that customers need to contact you, but have you considered how? Business telecommunications is something that often gets over looked because people assume that they just need a phone line. Sure, this is the basics but what would you do if that phone line was to get a fault? Do you need more than one phone line? Do you need a queuing system or will customer just leave a message when you are busy. All of this falls under the business telecommunications umbrella and is something that should be considered in great detail.
For example have you considered what you are going to do when you are out of the office? Is there some one else to answer the phone? Are you going to divert calls to your mobile or ask customers to leave a message? If they leave a message how are you going to pick that up in a timely fashion to give the customer the reply they are waiting for?
The customer is the key to your business and you need to do everything with them in mind. Put yourself in their shoes… If you try to ring a company and they are unavailable does that make you feel confident in their abilities? Probably not. And especially not if they take hours or even days to reply to your enquiry.
Customers want to be able to get hold of you when they need you. This helps them see you are a professional and serious business and they are more likely to use you for their needs. You need to pay close attention to the type of phone set up that you have � especially if customers are going to be using the phone to contact you to place orders.
What you really need is an extensive set up that can be expanded if need be. What you should really do is get some advice on the types of phone system set ups that are available. A company such as Total UK should be able to help because they offer various solutions to their clients.